At Xavellia, we are committed to ensuring your satisfaction with our silk products. Please review our refund policy below:
Return Policy: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Initiate a Return: To start a return, please contact us at support@xavellia.com. Returns should be sent to the following address:
Karachi, Pakistan.
Return Options: If your return is accepted, you will be offered an exchange or store credit.
Contact Us: For any questions related to returns, feel free to reach out at support@xavellia.com or call +92 300 3992510.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, your account will be automatically credited with store credit within 2 business days.
If more than 15 business days have passed since your return was approved, please contact us at support@xavellia.com.
Free shipping on order over Rs.3500
Free return in 24 hour after purchasing
Secure payments with private security network.
Experience the luxury of silk with Xavellia – where elegance, comfort, and quality meet.